Key Questions To Improve your Organization: IP & M

Posted: August 3, 2010 in Internal Processes and Management

IP & M or Internal Processes and Management have to be directed to create value, the value that customer is asking for and be efficient to create the value stockholders are waiting for.

Yes, this component of your balance scorecard has to generate value for the organization, for suppliers, for clients and why not for the society.

The questions are:

  1. Are your processes designed to generate value?
  2. What are the key processes your company has to excel in order to improve your customers’ experience?

This needs a great effort of the management team to align corporate goals with operational goals and the employees performance to achieve the main reason of existing: The creation of value.



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